Collection Manager

Capital Pathology is a Canberra based company committed to providing unsurpassed pathology service to doctors and the local community.


We have a position available for an enthusiastic, self-motivated person to work as part of our dedicated team providing quality customer service.


Collection Manager – Full Time


We have an exciting opportunity for a person with extensive experience in leading teams within a competitive customer service environment. The key responsibilities of this role are to manage the day to day operations within our Collection Department, whose primary function is to provide excellent service delivery to our patients by performing phlebotomy (venipuncture), ECG, Holter Monitor and Blood Pressure Monitor services, as well as the collection of swabs and other biological samples for pathology testing.  This role also encompasses oversight of the commercial/corporate arm of Capital Pathology, including promoting the development and delivery of commercial services to our clients.


This is a senior leadership role within our management team and will be responsible for ensuring our service delivery is maintained and expanded through the continuing development of our staff, reviewing and implementing new systems and processes, problem solving, and maintaining or enhancing key performance (quality) indicators, whilst promoting our organizational values at all times.


The role requires a self-motivated and energetic leader who is passionate about providing exceptional customer service, works well under pressure, has excellent communication and time management skills, and has demonstrated experience in liaising with internal and external customers in a positive manner.


To be considered for this position a minimum of 5 years’ experience working in a customer service or healthcare environment with experience in engaging, motivating and managing successful teams would be highly regarded.


Applications to:

Stacey Hunter, Executive Services Manager, Capital Pathology, Building 4/70 Kent St, Deakin ACT 2600 or email: by 25 May 2022