Electronic Ordering (eOrdering) of pathology is available for users of Best Practice or Medical Director. Clinicians can use the 'fetch' program where they receive results to order pathology referrals online and send an SMS to patients.
SMS Telehealth referral forms using Practice Software
This is for clinics who have set up eOrdering on their Practice Management Software. When the word 'Telehealth' is used in the clinical notes it will send an SMS to the patient with a link attached and when opened it will bring the barcode up for scanning at one of our collection centres.
SMS sent to Patients
After the patient has seen their Doctor for a telehealth appointment and they order the pathology the patients will receive an SMS.
Barcode displayed after opening link
When patients come to get their tests at one of our centres all they will have to do is present the barcode and once scanned it will bring up all the details required for testing.
How it works
The clinician requests pathology using eOrders during a consultation
The patient receives an SMS with a request form barcode within 2 minutes
The patient visits a Capital Pathology collection centre with their mobile and the barcode text message
Our collectors will scan the barcode to start the collection process
Clinics must be suing Best Practice or Medical Director to access this service. Patient files must contain valid mobile phone numbers for successful SMS delivery.
Histopathology, cervical screening test (CST) and swabs for PCR are excluded from this service.
However COVID-19 PCR is able to be ordered through eOrdering.
Is there a cost involved?
No, there are no costs to either the practice or the patient to use this service.
Why did a patient not receive their SMS?
For successful SMS delivery, patient mobile numbers must be recorded without spaces or international dialling codes in your practice management software. Successful SMS delivery relies on the correct mobile phone number, the SMS service provider and mobile phone carrier.
To maintain patient confidentiality, please reconfirm patient mobile numbers at the time of creating electronic pathology requests.
If all of these are correct please contact Client Services 02 6285 9805
What if clinicians only want to use this service for telehealth consultations?
No further action is needed. Clinicians may continue to send pathology requests via SMS to their patients, as long as ‘telehealth’ is included in the clinical notes of their eOrder requests